Privacy Policy

Policy
Neptune understands and respects users privacy and it is committed to protect it. By visiting the Neptune website and applications, users agree to the practices stated in this policy. Please read our Privacy Policy carefully to understand how we collect and use information.Information collectionSome non-identifiable information is collected automatically while surfing our website or using smart phone applications, such as: The IP address you are using to access the website. The type of web browser used as well as the time and date of     the visit. The pages you view on the website. Geographical location. Mobile device information (such as your mobile device ID,     model), operating system, and version information.Identifiable information is collected voluntarily, such as when the user: Sends personal information such as name, date of birth, health     card no., email id, phone number​ Completes an online booking form. Uses online services. We may request access or permission to your location while you     are using our website or application, to provide certain location-based     services. Your location may be used and shared with Neptune Location sharing is not mandatory for all these services to     work but will help Neptune in providing more accurate and timely response     to your requests in Dubai. If you wish to change our access or     permissions, you may do so in your device's settings. We may request access or permission to certain features from     your mobile device, including your mobile device's bluetooth, microphone,     camera, phone number, and other features. If you wish to change our access     or permissions, you may do so in your device's settings.

Information Usage
To keep a record of registered users. To allow us to customize services based on users preferences. To collect internal statistics that help us serve the users better. To contact users in order to provide Neptune news or information regarding up-coming events. Users’ information is never shared with any third parties unless it is agreed by the user or required by law or to protect Neptune rights or properties ​ Information collected from individuals will be used solely for     legitimate and the intended purpose. In case of data breach that results in a high risk to the rights and freedoms of an individual, Neptune authority will report the breach to the concerned authorities and notify the person impacted. 

Approximate location permission
 
We may request access or permission to your location while you are using our website or applications to provide certain location-based services. Your location maybe used and shared with Neptune, if location permission is granted, to provide following services:
●       ​When a Covid-19 inquiry is generated​
●       For appointment services
●       Location sharing is not mandatory for all these services to work but will help Neptune in providing more accurate and timely response to your requests in Dubai. If you wish to change our access or permissions, you may do so in your device's settings.

Calendar
Application may ask for Calendar permission to schedule calls with medical staff.Application may ask for Calendar permission to add appointments to your device calendar. 

Cookies
Cookies are used to customize users visit and enhance the user surfing experience. It is possible to set most web browsers to reject cookies, accept, or delete these files. However, the refusal or removing cookies may obstruct your user experience.

Links to Other Site
The Neptune website and s​​mart apps have ​links to third party websites. Neptune has no control over other websites and thus the Neptune Privacy Policy does not apply to them. Users are encouraged to read third party privacy policies prior to providing any personal information to third party websites.​ 

Social Media
Users of social media (e.g., Facebook.com,Twitter.com, LinkedIn.com, Instagram etc.) shall be respectful of the larger community by complying with the terms and policies of each Social Media Host.Users are encouraged to contribute comments that are respectful and for further discussion on our social media sites, but users shall avoid making comments that might be considered Confrontational,Offensive, Discriminatory, Profane, Off-topic, Spam (i.e., unsolicited promotion of a third-party business), Mis privacy-leading and Fake.Neptune reserves the right to remove comments or content on our social media sites that fit into any one of the above categories, or for any other reason, to preserve the integrity of our social media sites. We may block further posting on our social media sites by any individual who violates this Privacy Policy.Any comments or content posted by the users do not reflect, in any way, Neptune’s opinion.Information​ Security ControlsNeptune has implemented appropriate controls to protect and safeguard the privacy of user’s personal information shared or collected by Neptune.Where appropriate, encryption methods are used to protect information, which is deemed sensitive, or any other data that should remain secure to meet Federal, Local or Neptune’s legal requirements.ModificationsNeptune reserves the right to modify or amend the Privacy Policy at any time and the effective date will be posted at the beginning of the Privacy Policy. It is advisable to check the PrivacyPolicy on a regular basis for any changes.

If you have questions about the NeptunePrivacy Policy please contact us via e-mail at: info@neptunemedihealth.com 

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